I can taste it in my mouth- the sweet bitter rush of blood on my tongue from the helpless online flower shop customer service rep. He told me today that he cannot give me a refund until the TX flower shop opens. The left side of my brain understands, but the right side wrestles it down and screams profanity.
"I'm not waiting any longer." The lioness roars.
"Please ma'am, I'm sorry but I cannot do anything at the moment." The mouse squeaks.
I dangly some hope in front of him- "Well, if you do not want to take the responsibility of giving a customer a full refund for work not done, you could upgrade my order to the normal offer on the web: instead of my 1 dozen roses, you give me 3 dozen roses for half the price. Of course I could not be expected to pay that horrendous sum I did yesterday since this is no longer what you would consider a "same day" delivery, so I will be seeing about $15 back."
"But ma'am, I do not have the authorization-"
"Well apparently sir you do not have the authorization for anything. I mean- what am I doing talking to you? You can't even get a flower shop on the line. Let me talk to your manager."
At this he surrenders his soul and gives the expected reply "let me see what I can do."
Ha ha. They are weighing my offer. I will get a call back in a few minutes. Hazzah the forsaken queen returning to her throne!
That, Mommy, was the "package" I wanted you to wait at home for. A dozen roses- Happy Birthday!
Update: $10 off plus another 20%, including an apology card from the shop and the courtesy of meeting my mother wherever she wants to deliver the flowers. Success!!!
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment